OUR SERVICES

Change Inc. accepts most major health insurance plans, private pay and offers adjusted payment plan options.

As a non-profit community mental health provider, we may be able to reduce fees in certain circumstances. We offer Adjusted Payment Plans for those clients/families who are unable to pay their bill/copay in full. Sliding fee amounts are based on income and family size. Please speak with a billing representative to negotiate a payment plan or if a reduced fee is needed.

Change Inc. offers a Sliding Fee for eligible services, regardless of one’s ability to pay for them. With a sliding fee, we offer discounted rates to people who have low incomes and are uninsured or under-insured. What is a Sliding Fee? Sliding Fee Services are services offered at rates that are discounted from our usual and customary rate, as determined by the recipient’s ability to pay. Depending on the recipient’s family size and household income, rates for services are discounted as shown in the attached table. What are the income limits and discounts? Discounts are calculated based on household size and income. The attached chart shows what portion of the fee the recipient will be asked to pay. Discounts are based on household income as compared to the federal poverty rate for family size. Can I use the sliding fee for deductibles, co-pays, co-insurance, Medical Assistance or spend-downs? No, these are contractual relationships with your insurance company. We do offer a variety of payment solutions if these are barriers to your care. Please contact us if you have questions. How do I qualify and apply for sliding fee? To see if you qualify, please complete the Adjusted Payment Plan Application Form or fax your request to us at 612-259-7185. Clinical services fees: Agreed upon rates for 2024 are listed below: Diagnostic Assessment Standard $225 Individual Therapy (16-37 min) $90 Individual Therapy (38-52 min) $120 Individual Therapy (53+ min) $165 Family Therapy (with patient) $145 Family Therapy (without patient) $145 Group Session $45

What is the difference between talking to a therapist and talking to a friend? Therapy is the process of solving emotional problems by talking with a person professionally trained to help people achieve a more fulfilling individual life, marital relationship, or family relationships. A mental health professional can help you approach your situation in a new way – teach you new skills, gain different perspectives, listen to you without judgement or expectations, and help you listen to yourself. Furthermore, therapy is completely confidential, making it easier to talk about difficult topics.

A family's patterns of behavior influences the individual. This is why family therapy is often an essential part of growth towards wholeness. We work with families to identify strengths and problem areas where communication skills and routines can be developed to help with family cohesiveness and individual success.

Play therapy is a model used to help children in their development, social learning, emotional learning, and processing of their worldly experiences through the lens and language of a child “play." Similar to adults who benefit from talk therapy, children can benefit from play therapy. The toys are like words and the stories that develop from toys in play forms a child’s world experience.

Your active participation and dedication in the therapeutic process is crucial to your success. Since you will likely only see your therapist for one session per week, it is the work you do outside of your session that will really help you see your personal growth and development.

What to bring to your first appointment Please bring your insurance card, photo ID, and your phone or calendar to coordinate follow up appointments if needed. Preparing for your first session Each person has different issues and goals for therapy, therefore therapy will be different depending on the individual. Often times, your first session is used for your therapist to get to know you, your history and any current or past symptoms and challenges.

Typically, sessions are about 50 minutes long but might be adjusted to 30 or 45 minutes depending on the client’s age and needs. If you feel you might need more than 50-minute sessions, please discuss this with your clinician so they can go over options with you.

Everyone’s circumstances are unique to them and the length of therapy can vary depending on your goals and the factors that are driving you to seek therapy in the first place.

Our therapists can offer sessions in person or virtually via a licensed Zoom account. Telehealth sessions are not a good fit for everyone depending on age and other factors but you and your clinician can determine if it makes sense for you.

For the most part, our clinicians are only licensed in the state of MN and therefore can only provide services to clients in MN. However, if you will be traveling outside the state for a prolonged period of time and wish to continue services, you can discuss options with your clinician.

After you request services, the Clinic Manager will call you to gather information to help pair you up with a clinician to meet your needs. After that, one of our clinicians will call you for a free 15-minute consultation. In that meeting, you can let them know what you are looking for and ask any questions you might have. After this consultation, it is your decision to move forward with the clinician or you can contact the clinic manager (ALewis@thechangeinc.org) to request a different clinician.

You may request a discharge at any time, but we advise that any decisions about discharge be made collaboratively with your clinician.

Therapists cannot prescribe medication but can help coordinate services with a psychiatrist or other medical doctor if needed.

We accept the following insurances: Aetna, BCBS, Cigna, HealthPartners, Hennepin Health, Medica, MedicAid (MA), Preferred One, United Health Care, and UCare

We have private pay options if you do not wish to use insurance.

We offer a discount program based on income. Please click here to contact the Clinic Manager and they will contact you to discuss your options.

Please contact your clinician as soon as possible to let them know about the cancelation. Late cancellations (less than 24 hours’ notice) may be subject to a $50 fee.

Messages are checked weekdays and your therapist will return your call as soon as possible. For after-hours emergencies, or if you need immediate assistance, call 911, your medical group, or your primary care physician. Below are some local numbers that you can call during a crisis. Crisis Connection (612) 379-6363 or (612) 379-6377 NAMI Crisis Resources – Starting Monday, January 8, individuals and service providers in the Twin Cities metro area, calling from a cell phone, can call one number  **CRISIS (**274747) Hennepin County Suicide Prevention (612) 873-2222 Hennepin County Crisis Intervention Center (612) 873-3161 Ramsey County Crisis Line (651) 266-79002 Dakota County Crisis Response Unit (952) 891-7171 Washington County Crisis Line (651) 777-5222 Anoka County Crisis Intervention (763) 236-7911 Carver/Scott County Crisis Intervention (952) 442-7601 Adult Mental Health Crisis Response Contacts by County in Minnesota Children’s Mental Health Crisis Contacts by County in Minnesota The National Suicide Prevention Lifeline- provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals. Contact: (612-347-2222) or 1-800-273-8255 Change Clinic does not provide 24-hour emergency crisis response. Therefore, in order to safely receive services here, it is important that you have a safety plan in place should you experience any potential emergency conditions, such as suicidal or homicidal ideation or serious medication side effects.

A Comprehensive Assessment (often called a substance use assessment, and formerly Rule 25 assessment) is a one-time formal interview focused on determining the presence of a substance use disorder (SUD), with many similarities to a diagnostic assessment to determine the presence of a mental disorder. The Licensed Alcohol and Drug Counselor who conducts the assessment will gather and integrate the information provided into a final report with diagnostic considerations and recommendations based on their findings. If a substance use disorder/s is determined, the assessment provides recommendations appropriate to the level of severity present. Many individuals pursue substance use assessments in response to concerns about the impact of their substance use, in response to concerns from loved ones or to meet requirements of legal charges related to substance use. Your assessor will provide follow up summary and recommendations generally within 24-48 hours after completion of your assessment interview.